Hotel Policy
Inclusive Benefits:
* The accommodation for one or 2 persons.
* Free WiFi in rooms and public areas, swimming pool, children's playroom, fitness room, stream room, sauna room.
* Coffee/Tea making facilities. free
* Facility:
* Fitness open 24 hrs.
* Steam room open 24 hours.
* swimming pool is open 24 hours
** Time to turn off the pool light 05.00 p.m. - 02.00 a.m.**
* Ville Thai Massage Open 11.00 a.m. - 23.00 p.m.
* Mini Mart Open Open 24 hrs.
* Cafe Suvarnabhumi Ville is open 24 hours.
* Ironing room service, Building 1, open 24 hours.
Breakfast: 05.00 a.m. 11.00 a.m.
* The guest can buy a coupon at front desk amount is 200 Baht per person.
Check-in & check-out time:
* Check-in time is 2:00 p.m. on the day of arrival and the check-out time is 12:00 p.m. (Noon) on the day of departure.
* Early check-In: depends on the availability of the hotel reservation service.(Please contact front desk )
* Late Check out: depends on the availability of the hotel reservation service.
Departure:
* Check out time is 12.00 (Noon). If guest wish to stay or extend stay please notify at the front desk.
* The length of stay depends on the availability of the hotel reservation service.
Children Policy:
* All room types allow children to stay.
* The children under 12 years old stay free of charge and can share a room with parents without an extra bed.
* Baby Cot free service (Please contact at the front desk )
* Maximum number of children allowed to stay for free depends on the room type booked.(Infant up to 4 years is free of charge)
* The Children older than 12 years old or taller than 130 centimeters can stay with parents by using an extra bed ( there is a service fee of 800 baht per night)
Extra Bed Policy:
* Room rate are included for 2 persons. For extra person will be charge 800 baht per night exclude breakfast. (Limited service subject to available)
** The number of extra beds is limited. of each day and depends on the customer staying **
Person other than the Guest
* The hotel reserves the right to only the guests which is not able to grant privileges to anyone other than the guest who is using the privilege.Even if the room has been paid.
* For security reason, unregistered 3rd party person must register at reception before entering the room and will be charged 800 THB per person per night for use the room and facilities.
Smoking & Durian & Pets:
* Smoking, Durian and Pets are strictly not allowed in the hotel and violation of this is subject to a fine of 2,000 THB for deep cleaning and refresh costs.
* If would like to smoke can smoke on the balcony of the room and please close the door to avoid the smell entering the room.
Pick up from Airport
The hotel shuttle van is not parked at Suvarnabhumi Airport. If you need a shuttle van, you can contact.
Tel: 098 267 3888 (Front Desk) (Upon arrive and finish pick up your luggage)
** If you do not have local number, please you contact our staff on the 2nd floor inside the arrival hall between exit no.3 and 4
Our staff will be waiting for you on the 2nd floor.
(Inside the arrival hall), between EXIT No.3 and 4
Please looking for a sign with blue color “Suvarnabhumi ville’
The van will coming to pick up in 15 minutes. (After call) Please look for shuttle van with the name "Suvarnabhumi Ville"
To Airport
* The Hotel shuttle service departs to the airport every half hour. Guest shall reserve for a shuttle seat during check-in. Our shuttle seats are first come first serve basis. And please come before 15 minutes
* Airport Transfer service 24 Hrs.
From Suvarnabhumi Airport – Hotel price 100 baht per room per round (for 2 people)
From hotel – Suvarnabhumi Airport, price 100 baht per room per round (for 2 people)
** For extra large baggage charges, there will be an additional charge as appropriate **
Payment method:
* Payment for all hotel services can pay by cash or credit card.
* Please pay your bills whenever requested by the Front Desk.
* Any cancellation of use of any service should be on the conditions set forth the reservation or the hotel conditions
Lost Property (Lost & Found):
* Guest have to check guest's property before leaving the room every time. We will not be responsible for all cases.